Recognize the Wins

VAMC front sign

The main entrance to the current VA hospital in Denver

My last two months of training were awesome! I was at the VA hospital in Denver learning how to care for patients who require care in a hospital. My role as the medical student included sitting with new patients to find out why they were there and to get their story. These veterans were sick, usually with 3-20 health problems (heart failure, PTSD, diabetes, depression and more) that needed treatment. With coaching from my classmates and residents, we would build a list of possible causes for the patient’s symptoms. I’d present a plan to my team designed to narrow down the list of possibilities and to treat each problem. I then had the opportunity to follow the veteran’s progress each day during their stay with us.

differential_diagnosisIn our final class for the block, our instructor asked if any of us had examples of high-value care that we’d seen in the previous months. I was a bit shocked when many of my classmates were slow to respond. One actually said, “I hate our healthcare system, its all bad with very little high-value care.”

During this time I helped an airman with heart failure lose enough water and salt from his drowning body that he was able to again breathe well enough to go home. I assisted a marine with liver failure and encephalopathy (his brain was overwhelmed with toxins) recover his mind so he could talk to his granddaughter and make an honorable exit to hospice care. I assisted a soldier totally overwhelmed by PTSD and alcohol become sober while coordinating a support plan for her and her family. I watched my amazing classmates do even more. Every week we got to see veterans go back to their lives after successfully being treated.

I fear that our classes are conditioning us to only see the faults and problems with our system. There are absolutely plenty to find! Our classes on liver disease turn into a rant against the pharmaceutical companies. An instructor at a private hospital scoffed when I offered ideas for a homeless patient, irritated that he was faking his illness for a warm bed. I’ve already written about patient falls so I write this in part to remind myself too. It is necessary to recognize the wins.

971123-F-4490W-001

An instructor pilot and his student walk towards a T-38 Talon to begin flight training.

During pilot training I grew accustomed to only hearing about what I had done wrong during my flight. It was easy to fall into the trap of thinking I was doing everything wrong. Fortunately I had some amazing instructors and experienced flight leads when I got to the F-15E who were able to point out both what I had done wrong and what I had done well. Guys like Stump, Shifty and Funcle were quick to point out successes so they would solidify in my memory while at the same time providing alternative techniques to fix my failures. This not only made me a better pilot, but it was also critical to maintaining high morale in our squadron. Fortunately I’ve had a handful of residents and instructors that do the same while teaching medicine. I find it easier to shoulder long hours and enjoy my work more when I know that I am improving and making a difference.

VAMC price of freedom

A sign found at the VA hospital

A national survey study from 2014 showed 56% of medical students were burned out and that 9% of them had considered suicide in the past year. (Dyrbye, et al., 2014) I’ve seen at least four headlines on depression in physicians within the last week alone. Our healthcare teams, my classmates and I need to recognize the good that we are doing. The huge numbers of patients that go home from their hospital stay are proof that we are adding value.

 

Works Cited:

Dyrbye, L. N., West, C. P., Satele, D., Boone, S. M., Tan, L. M., Sloan, J. P., et al. (2014). Burnout Among U.S. Medical Students, Residents, and Early Career Physicians Relative to the General U.S. Population . Academic Medicine , 89 (3), 443-451.

 

 

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One thought on “Recognize the Wins

  1. Great perspective! At my healthcare system, we start every meeting sharing “Wins” and “Safety Stories” to encourage people to see the positive we are doing! We talk about errors as “opportunities” and use positive language whenever possible. Come work with me when you are ready! 🙂

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